Privacy Policy

Privacy Policy

Privacy Policy

1. Overview

REVIPOX values transparency and the protection of personal data of its clients and users.

This Privacy Policy explains how we collect, use, share and protect personal data provided through our website, contact forms, direct communication channels (phone, email, WhatsApp) and during the provision of our services.

2. Personal Data Collected

We collect only the data necessary to provide an efficient and technically adequate service, including:

• name, phone number and email address

• property address or location

• description of the issue or technical situation

• photos, videos or documents provided by the client

• technical records obtained during CCTV inspections or interventions

Data may be provided directly by the client or collected during service execution.

3. Purpose of Data Processing

Personal data is used for:

• technical analysis and pipe diagnostics

• preparation of quotations and proposals

• scheduling technical visits and service execution

• communication with the client throughout the process

• continuous improvement of our services

Without this data, it is not possible to provide an adequate technical service.

4. Use of Images, Videos and Technical Data

As part of REVIPOX’s activity, images and videos from inside pipelines are frequently recorded.

These records may be used for:

• technical reports and documentation

• internal training and process improvement

• technical demonstration of services

REVIPOX may use such materials for technical or promotional purposes, always ensuring:

• data anonymization

• no identification of the client

• no disclosure of specific property location

By submitting images or allowing video recording, the client authorizes their use under these conditions.

If the client does not authorize such use, this must be communicated in advance.

5. Data Sharing

REVIPOX may share data with technical partners only when necessary for:

• diagnosis

• quotation

• service execution

All partners are required to comply with GDPR and handle data confidentially.

Data will never be sold or used for purposes unrelated to the company’s activity.

6. Data Retention

Personal data is retained only for the period necessary to:

• provide services

• comply with legal obligations

• manage technical and administrative processes

The client may request deletion of their data, unless legal obligations require its retention.

7. Data Subject Rights

Under the General Data Protection Regulation (GDPR), users have the right to:

• access their personal data

• correct inaccurate data

• request deletion

• restrict or object to processing

• withdraw consent

Requests can be made via:
info@revipox.pt

Users may also lodge a complaint with the relevant data protection authority.

8. Data Security

REVIPOX implements appropriate technical and organizational measures to protect personal data against:

• unauthorized access

• loss or destruction

• unauthorized modification

• unauthorized disclosure

9. Cookies and Browsing Data

The website may use cookies and analytics tools to improve user experience and understand browsing behavior.

Users can configure their browser to refuse cookies.

10. Changes to this Policy

This Privacy Policy may be updated when necessary.

The most recent version will always be available at:
https://revipox.pt/en/privacy-policy/